The short version
You can't buy anything or make any payment through this website. Everything we trade is agreed directly with us, in writing. This policy explains how refunds, credits and price adjustments work for those deals.
When this policy applies
This policy applies to wholesale deals with Khanzada Metals & Alloys LLC. If your written quote, contract or invoice says something different, that document applies instead.
If you buy material from us
- Please check the material, weight and paperwork at collection or delivery.
- If something doesn't match what was agreed, tell us within the time stated on your quote. If no time is stated, tell us as soon as possible and before the material is processed, mixed with other material or sold on, so it can still be checked.
- If we agree there's a shortfall in weight or the grade is wrong, we'll offer a credit, a refund of the difference, a replacement, or we'll take the material back and refund what you paid for it.
- Agreed refunds are paid back by the same method you paid with, within 14 days of us agreeing the amount.
If you sell material to us
- The price is based on the written quote and the weight recorded at handover.
- If material turns out to be different from how it was described (for example a different grade, or containing other material), we'll tell you before paying, explain the difference and offer a revised price. If you don't accept it, you can take the material back.
- If we've overpaid or underpaid by mistake, we'll work out the difference together and settle it promptly.
Advance payments and cancellations
- If we cancel a deal after you've paid in advance, we refund the advance in full.
- If you cancel, any cancellation terms on your quote apply. If none are stated, we refund any advance less costs we've already reasonably incurred for your order, such as transport already arranged, and we'll show you those costs.
Consumers
Our business is wholesale and mainly with other businesses. If you're a consumer, nothing in this policy affects your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection.
How to raise a claim
Email khanzadashakeel06@gmail.com or call +971 50 138 1530 with your quote or invoice number, what's wrong, and photos or weight tickets if you have them. We'll reply within 3 working days.